03.23
The alpha-geeks of the internet, some of whom I count as friends, have all been bashing on and on about Make Magazine so much in recent months that I thought I’d go ahead and buy a sub.
Which I did, on the 7th of March.
I went down the pub last night with some of the local digirati and one of them, Mat Walker, produced his copy of the magazine which he had ordered from Amazon some ‘days’ ago. It struck me as strange that you could get it from Amazon so quickly, but if you ordered directly from the publishers it took so long… So I emailed them this morning to ask where it was. This is the response:
Dear Pete,
Thank you for your message, your first issue of Make is preparing to ship, please allow 2-3 additional weeks for delivery. When ordering a subscription, your shipment takes slightly longer to be processed, as opposed to ordering just the first issue. Rest assured that your copy will soon be on its way.
Thank you,
Make
make@espcomp.com
Another two to three weeks! WTF? So I asked for a refund and a cancellation as per their ‘no quibbles’ guarantee… And was then told that as the first issue has shipped already they’d only refund the remainder of the sub fee.
Hang on. Spot the deliberate mistake there? One minute it hasn’t shipped and the next, after a refund request, it has:
Dear Pete,
The first issue has shipped, however you will not receive it for at least another 2-3 weeks. You have been refunded for the remainder of your account balance, totaling $37.47. The cost of the first issue ($12.48) has been subtracted since this issue is now on its way to you.
Thank you,
Make
make@espcomp.com
These two messages came in three hours apart. But the delivery estimate of another two to three weeks hasn’t changed. They must be rowing it over the Atlantic to me because I don’t know of any other way they’d be able to make such a slow delivery…
So, the crux of this is, if you order the magazine from Amazon it will take DAYS. If you order from Make directly it will take 6 WEEKS – a slice of time they describe as ’slightly longer’.
They took payment straight away mind you…

