2007
03.10
03.10
I know that Starbucks say their staff would be happy to provide table service to those working on laptops in their coffee shops for additional beverages etc. But would anyone really expect them too? How would you attract their attention?
What kind of reaction would you expect here in the UK I wonder? Pretty different to the US I’m sure where service is generally much, much better and customer focussed than here (where it’s much more aimed at making the employee’s life easier it seems).
I never saw any Starbucks staff doing table service. You order at the counter, regardless whether you’re working on the laptop or not. What they do, though, is delivering stuff that takes a while to prepare. At least, here they do.
What I *want*, is shoulder massage while I work on my laptop. That would be fantastic extra service!